מדיניות החברה

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Company Policies:

2021/22: PAYMENT PLANS, REFUND POLICIES & COVID-19 SAFETY GUIDELINES

Payment Plan Options for the Academic Year:

Pay In Full: One time payment made with a credit card, BIT or Check. 

Payment Plans for All class EXCEPT the Afternoon Enrichment Program:  Upon registration you will be billed for 20% for your selected program. (which is non refundable) Once your initial registration is received, your program selection will be reviewed and the remaining balance due will be divided into 7 equal payments, from November 15, 2021-May 15, 2022.  In the event that your payment declines, you WILL be charged for any associated bank fees and you have 1 week to contact us to update your account.  After one week, an additional 80 NIS late fee will be applied to your payment. If we do not hear from you to update your account after 2 weeks, then the student will not be able to attend classes until the payment is made.  Any classes missed during this period will not be able to be refunded or made up. 

Payment Plan for Afternoon Enrichment Program: Upon registration you will be charged for the 1st month of the course, as described in the above tuition list.  Tuition will be evenly divided into 9 payments, due on the 1st of each month, October 1, 2021-June 1, 2022. In the event that your payment declines, you WILL be charged for any associated bank fees and you have 1 week to contact us to update your account.  After one week, an additional 80 NIS late fee will be applied to your payment. If we do not hear from you to update your account after 2 weeks, then the student will not be able to attend classes until the payment is made.  Any classes missed during this period will not be able to be refunded or made up. 

Refund Policies:

Our policies are always built with the goal of protecting both our teaching artists and students, to ensure that all are compensated for their commitments towards each other.  In the event that there are extenuating circumstances, EzraGuitar is always willing to work with you to come up with a mutually agreeable solution, taking into account fair treatment to all parties involved.  Since EzraGuitar is able to offer an online option for Private lessons, re-location is not considered an extenuating circumstance.  In addition, due to the circumstances surrounding the global pandemic and covid-19, EzraGuitar will do everything in its power to always provide ways to fulfill our programming promises to our students.  If a circumstance/force majeure arises where EzraGuitar cannot provide ways in which to fulfill its obligations, then EzraGuitar will do everything in its power to reimburse or credit our clients for any services not provided.  However, as long as EzraGuitar has created sufficient ways to provide quality programming to fulfill its promises to our students, the following conditions will remain in place.

 

For Private Lessons and All Group Classes (Kids group Guitar & Art)

Upon registration a 4 lesson deposit will be collected along with your first payment (if you choose a payment plan) This deposit is non refundable in the event that you decide to drop from your program at any point during the year.  If during the year you decide to leave the program, you will be charged for all lessons taken + an additional 4 lessons (covered by the deposit) as a “cancellation fee.” Otherwise, for those who remain in the program your deposit will be applied to your tuition

 

For The Afternoon Enrichment Program

 Since we are very limited in the number of students that we may accept into the program, in the event that you would decide to discontinue, there would be a 1 month “drop fee”billed.  If you would be able to find another student to replace your child’s spot, or we in the studio would have another student who could immediately fill the spot, then the drop fee would be waived. 

For any MID YEAR Registrations (16 lessons or less): 

Due to the short term commitment for these programs, once classes have begun, there are no refunds for these plans.  IF you would like a payment plan for a Mid year enrollment, that will need to be discussed with EzraGutiar Administration directly to determine the best plan for you.  However, you AGREE that once classes have begun, you will be responsible for the full amount of tuition.

Policies Regarding Private Lessons:

Cancellation Policy: Cancellations must be made at least 24 hours in advance in order to reschedule the lesson. If a lesson is canceled less than 24 hours in advance, then the lesson will be forfeited. The teacher is in no way obligated to make up or refund lessons that are canceled less than 24 hours in advance. Students are entitled to TWO make up lessons if enrolled in an Academic Year lesson plan or ONE make up lesson if enrolled in a 16 week semester lesson plan (as long as the lesson was canceled according to the EzraGuitar policy).  There are NO make up lessons for Summer Sessions or any package of LESS than 10 lessons.

How to Cancel a lesson: Please call your teacher directly for all cancellations or make ups or any alterations you need to make in your lesson scheduling.  If you leave a message, send a text or an email to your teacher; you must receive a response back from them to confirm that the lesson is officially cancelled.  The best way is always to call them; not everyone has the ability to check emails on their personal devices; so discuss with your teacher what their preferred method of communication is.

Tardiness: For online & In person lessons:  If the student arrives late to a lesson, the teacher will only be responsible to teach the student until the end of their scheduled time.  The teacher will only be responsible to wait for a student until the halfway point of their scheduled lesson; after which they may leave and the lesson will be forfeited. IF the Teacher is late to a lesson, the teacher will either extend the lesson to make up for the time the same day, if possible, OR will schedule a makeup to give back the time at another date.  If you know that you will be running late, please use common courtesy and call your teacher to let them know of your situation, so that IF it is possible they can adjust the schedule to accommodate you, and/or other students.

Important for ONLINE Lessons: Please note that most of the time teachers are teaching students back to back, so there may be a small delay in your start time as the teacher ends the lesson with the prior student.  This “rhythm” will be established during the first few weeks of the semester.  THUS: if a teacher is a couple of minutes delayed in starting your lesson, please do not assume that they are not coming, either wait a couple of minutes and/or give them a call or text.  The same is vice versa: IF you are delayed in starting your lesson, the teacher will either text or call you to check in with you.  We understand that sometimes there are technical issues with this lesson format, so please, just make sure to communicate with your teacher and/or our administration if you have any questions or need help troubleshooting.  You will NOT be penalized for dealing with technical difficulties as long as you communicate them in a timely manner to your teacher

Policies Regarding All Group Classes:

There are NO make-up lessons for group classes unless the class has been canceled by EzraGuitar. If classes are canceled due to force majeure* EzraGuitar will make every effort to find a convenient date for the majority of the group to make up the lesson, but a make up cannot be guaranteed and thus will not be refunded in this circumstance.  Classes cannot be made up or refunded if an individual misses a lesson. *In the case of “force majeure,” EzraGuitar will try to use the ZOOM platform to hold the lesson at the same time as scheduled so as not to miss valuable lessons.

ATTENDANCE:

Attendance is a very important part of studying a musical instrument. By skipping lessons the integrity of the course of study is interrupted and makes it very difficult for the student to truly progress at a good rate. If a student misses more than 2 lessons in a semester it will be at the discretion of the teacher if he/she believes that the student is prepared well enough to perform in the end of semester concert. The concerts are a very important part of our curriculum and they should be a positive experience for the students. If the student is unprepared because of poor attendance, the performance will not be a good experience for them, and we want to minimize bad experiences as much as possible; our goal is that music should be associated with fun and joy.  Please understand that it is not a punishment if a student who misses class frequently is asked not to join the performance piece of the class, if the teacher feels that they are unprepared.  It is our goal that performance should be a positive experience for ALL who are involved, including the audience.  Thus we must take into consideration all of the students in the performance and honor their commitment and hard work.  We also do not want to put a student who is under prepared into an uncomfortable public performance situation. The goal is to teach students to approach performance with all of their heart, to feel confident and proud of what they are presenting and most importantly, to enjoy the experience!

FAMILY DISCOUNTS:

IN STUDIO PRIVATE LESSONS, Kids Group Guitar & Art Classes: Families will receive 5% off additional family member’s tuition ONLY on lesson packages of 32 lessons or more. The discount will be applied to the lesser of the two amounts.

 

Afternoon Enrichment Program: A 5% family discount will be applied to the 2nd family member’s tuition.

NOTES:

-Family Discounts can ONLY be applied to members of the same household. They canNOT be applied between friends.

COVID SAFETY PLAN: 

  • All Faculty members of EzraGuitar are fully vaccinated.  
  • We ask that all students age 12 and up please send us a copy of your Tav Yarok (Green Pass) so that we have it on file.
  • ALL who enter the studio should be wearing a properly fitted mask over BOTH nose and mouth at all times. We kindly ask that this rule also apply to young children ages 3 and up who will be attending classes…this is for the health and safety of our entire EzraGuitar Community.
  • In the event that a student has entered Bidud, we ask that if there was any potential exposure in our studio, that you inform us as soon as possible.
  • In the event that a student is in Bidud and is well enough to do a lesson, so as not to miss valuable teaching time, we will conduct private lessons Online.
  • We are considering asking all of our community members to do a weekly covid test, especially for the children under 12 who are not vaccinated.  We will inform you on that final decision before classes begin.

To contact us:

Please Call/WhatsApp:

Leilah Ezra: 053-382-1966

Maoz Ezra: 053-382-2137

If we do not answer PLEASE send a text or an email to: [email protected]

Please do not rely solely on email to communicate with us; the volume of emails is very high and we cannot guarantee the speed in which you will receive a response.  If you need to get in touch with us quickly please call.

 

EzraGuitarמדיניות החברה/Company Policies